Refund policy

At Abigail’s Glow, we want you to love every purchase. Because our soaps and skincare products are handmade and personal-use items, we have a few policies in place to keep things safe and fair for everyone.

Returns

Due to the nature of our products, we do not accept returns on opened or used items.

If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at xiomarah29@live.com with:

Your order number
A description of the issue
Photos of the product and packaging

We’ll gladly work with you to make it right.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after review.

Refunds are only offered for:

Damaged items
Incorrect items sent
Products lost during shipping (after carrier verification)

Exchanges

We currently do not offer exchanges.

Shipping Issues

Once an order has been shipped, Abigail’s Glow is not responsible for delays caused by the shipping carrier. However, we’ll always do our best to help if an issue comes up.